We aim to provide a smooth and reliable shopping experience, and your satisfaction with every order is important to us. If for any reason you are not fully pleased with your purchase, you may be eligible to return the item in accordance with the guidelines outlined in this policy. Please review the following details carefully before submitting a return request.

Items may generally be returned within thirty days from the date they are delivered, unless a different timeframe is specified on the product page. To qualify, products must be in unused condition, unopened, and returned in their original packaging with all labels, seals, and protective materials intact. Returns that show evidence of use, damage unrelated to shipping, or alteration may not be accepted.

Some categories of products are excluded from returns. These may include items marked as final sale, discounted or clearance merchandise, gift cards, and certain personal care products once opened. For health and safety reasons, products that have been used, tampered with, or partially consumed cannot be returned.

To begin the return process, customers must first contact customer support by email at SalteStone@outlook.com or by phone at (805) 669-1107. When reaching out, please provide your order number, the product name, and a brief explanation of the reason for the return. Once your request has been reviewed, detailed instructions will be provided to guide you through the next steps. Returns must be approved before shipping items back, as unauthorized returns may not be processed.

Customers are typically responsible for the cost of return shipping unless the return is due to a defective, damaged, or incorrect item. It is strongly recommended to use a shipping method that includes tracking, as responsibility for lost returns during transit cannot be assumed.

If an item arrives damaged, defective, or not as described, customers should notify support within seven days of delivery. Providing clear photographs of the product and packaging will help expedite the review process. Once the issue is confirmed, a suitable resolution will be arranged, which may include a replacement, refund, or store credit, depending on the situation.

After a returned item is received and inspected, customers will be notified regarding the status of their refund. Approved refunds are issued back to the original form of payment whenever possible. Processing times may vary depending on the payment provider, and it may take several business days for the refund to appear in your account.

Shipping charges from the original order are not refundable unless the return is the result of an error on our part. In cases where an order qualified for free shipping, and part of the order is returned, the refund amount may be adjusted if the remaining items no longer meet the free shipping threshold.

Direct exchanges are not processed. Customers who wish to obtain a different product are encouraged to return the original item for a refund and place a new order separately. This approach helps ensure faster handling and accurate inventory management.

If a refund has not been received within the expected timeframe, customers should first check with their bank or credit card provider, as additional processing time may be required. If further assistance is needed, customer support can be contacted using the email or phone number provided above.

This policy may be updated from time to time to reflect changes in operations or regulations. Any revisions will take effect once posted on the website. Customers are encouraged to review the policy periodically to stay informed about current return and refund procedures.